Last updated: November 13, 2026
Shopping with Xylvar Inc
This policy applies to purchases from Xylvar Inc. For help with an order, email support@xylvar.com with your order number. Business days are Monday through Friday, excluding U.S. federal holidays.
Delivery areas and charges
We offer worldwide shipping. Available shipping methods and charges are displayed at checkout before payment. If your destination is not available at checkout, contact support@xylvar.com for assistance.
Processing and transit
Our standard processing estimate is 1–3 business days after payment confirmation. Estimated transit time for worldwide shipping is 7–14 business days after dispatch. Processing and transit are separate. Carrier delays, customs clearance, weather and other disruptions can affect arrival dates; transit estimates are not guarantees.
Shipment updates and delays
When an order ships, we provide tracking information to the email address associated with the order. If we cannot ship within the promised time, we will contact you with a revised estimate and the option to agree to the delay or cancel the unshipped merchandise for a full, prompt refund. We will seek any consent required by applicable law.
Address changes and delivery problems
Check your shipping address before ordering. Email us promptly to request a correction or cancellation; changes may not be possible after dispatch. If tracking says delivered but you have not received the package, check with household members and the carrier, then contact us. We will investigate and work with you and the carrier toward an appropriate resolution. A delivery scan does not remove your statutory rights.
Returns within 30 days
You may request a return within 30 calendar days after delivery. Clothing must be unworn, unwashed and in its original condition with tags attached. Trying on an item indoors to check fit is acceptable. Keep the original packaging where possible. Customer-damaged or altered items are not eligible for a change-of-mind return. Any final-sale or personalized item exclusion must be clearly identified before purchase; it does not exclude remedies for faulty or incorrectly supplied goods.
How to return an item
Email support@xylvar.com with your order number, the item and your reason for returning it. We will provide authorization and the appropriate return address. Do not send merchandise to our company mailing address unless instructed. Use trackable shipping and retain the receipt. For ordinary fit or change-of-mind returns, you pay the return shipping cost. Original delivery charges are not refunded for these returns, except where required by law. We do not charge a restocking fee.
Incorrect, damaged or defective items
Contact us as soon as possible and include photographs of the item, packaging and shipping label when available. We will arrange an appropriate replacement or refund and cover necessary return shipping for a verified incorrect, damaged or defective item. An issue reported after the ordinary return window will still be considered where applicable law provides a remedy.
Refunds and exchanges
We will inspect a returned item and send our decision within 5 business days of receipt. Approved refunds are issued to the original payment method; allow a further 5–10 business days for your provider to post the credit. This inspection timeline does not delay refunds that law requires sooner. To change a size or color, contact us first; exchanges depend on availability. If an exchange is unavailable, an eligible return can be refunded.
Contact and consumer rights
Xylvar Inc
1601 Riverfront Dr #103
Grand Junction, CO 81501
support@xylvar.com
This policy does not limit any mandatory consumer rights. Contact us before returning an item so we can help you choose the correct next step.