Which currency do you use?
All product prices and checkout totals are in U.S. dollars (USD). Any applicable shipping and tax are shown before payment.
Where do you ship?
We offer worldwide shipping, with an estimated transit time of 7–14 business days after dispatch. Available methods and costs appear at checkout. If your destination is not available at checkout, contact support@xylvar.com. See Shipping & Returns for processing details.
How do I choose a size?
Use the measurements and size information for the specific product. A size label can vary between styles. Our Size Guide explains how to take measurements; contact us if the information you need is missing.
Can I change an order?
Email support@xylvar.com promptly with your order number and requested change. We will help where possible, but a dispatched order may not be changeable.
How do returns work?
Request an ordinary return within 30 days of delivery. Clothing must be unworn, unwashed and have its tags attached. Contact us before shipping it back. The Shipping & Returns Policy explains costs, refunds and exceptions.
What if an item arrives damaged or incorrect?
Email us with your order number and photographs when possible. We will investigate and arrange an appropriate replacement or refund for a verified issue, including necessary return shipping.
Where can I see my order?
If you checked out using an account, visit My Account. Otherwise contact support with the email address and order number used at checkout.